Meal & Savor
Effective 2 September 2026

Privacy Policy

Welcome to Meal and Savor. We are committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a reservation, or dine with us.

This policy applies to all personal information collected through our website, phone, email, or in person. We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). By using our services, you agree to the practices described in this policy.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide when you interact with us, such as when you make a reservation, subscribe to our newsletter, or contact us with an inquiry.

  • Contact details: name, email address, phone number.
  • Reservation details: date, time, number of guests, dietary requirements.
  • Payment information: if you pay for a deposit or event, we may collect billing details.
  • Any other information you choose to provide in messages or feedback.

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage patterns.

  • IP address, browser type, operating system.
  • Pages visited, time spent on pages, referring URLs.
  • Cookies and similar technologies (see our Cookie Policy).

How We Use Your Information

We use your personal information to provide and improve our services, communicate with you, and enhance your dining experience.

  1. To process and manage reservations.
  2. To respond to inquiries and provide customer support.
  3. To send you promotional communications if you have opted in.
  4. To personalise your experience and recommend dishes or events.
  5. To comply with legal obligations and protect our rights.

Disclosure of Your Information

Third-Party Service Providers

We may share your personal information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential.

  • Reservation platforms and booking systems.
  • Email marketing and communication services.
  • Payment processors for secure transactions.
  • IT and website hosting providers.

Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities.

  • Compliance with Australian laws and regulations.
  • Protection of our rights, property, or safety, and that of our guests.
  • In connection with a business transfer or merger.

Data Security and Retention

Security Measures

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.

  • Encryption of data in transit and at rest where feasible.
  • Access controls and staff training on privacy.
  • Regular security assessments and updates.
  • Secure storage of physical records.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

  • Reservation data is kept for up to 12 months after your visit.
  • Marketing preferences are retained until you unsubscribe.
  • Financial records are kept as required by Australian tax laws.

Your Rights and Choices

Access and Correction

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out-of-date.

  • Contact us using the details below to make a request.
  • We will respond within a reasonable timeframe, usually 30 days.
  • We may need to verify your identity before processing your request.

Opt-Out and Complaints

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us. If you have a complaint about our handling of your personal information, please contact us first; if you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

Contact Us

Privacy Contact Details

If you have any questions or concerns about this privacy policy or our data practices, please contact us using the details below.

Policy Updates

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons. We will post the revised policy on this page with an updated effective date. We encourage you to review this page periodically.

  • Last updated: 2 September 2026
  • Material changes will be highlighted on our website.
  • Continued use of our services after changes constitutes acceptance.